Cancellation Policy

At Sol, we understand that sometimes plans change and you may need to cancel an order. Our Cancellation Policy provides information on how to cancel an order and the terms and conditions of cancellations.

How to Cancel an Order

You can cancel items or orders by visiting the Your Orders section in Your Account.

To cancel orders that aren't dispatched yet:

  1. Go to Your Orders
  2. Select the item you want to cancel and click Cancel items
  3. Provide reasons for cancellation (optional)
  4. Click on Cancel Checked Items

To cancel an order that has already been dispatched:

  1. Go to Your Orders
  2. Select the Request cancellation option and proceed further
  3. The item(s) will be returned to us for a refund (if the payment is already made)

Note: In case you're still contacted for delivery, please refuse to accept it. Note: In case your order is combined with other active orders from your account and is shipped together as a single shipment under one common tracking number, then cancelling one partial order/item would result in cancellation of all the other orders/items combined in the shipment. You can either accept the entire shipment or refuse it completely. If you refuse to accept the shipment, you will receive the complete refund once the shipment is returned to Sol, if the payment was already made.

Processing Time

Cancelled orders will be processed within 7 days of receipt of the cancellation request. Refunds will be credited to the original payment method used for the purchase. If the original payment method is no longer available, a store credit will be issued.

Changes to This Cancellation Policy

This Cancellation Policy may be updated from time to time to reflect changes in our practices or applicable laws. We will provide notice of any material changes to this Cancellation Policy on our website.

Contact Us

If you have any questions or concerns about our return policy, please contact us at Email:, Phone: +919871195431 . Our customer support team is here to assist you and ensure that you have a positive experience with Sol.